Privacy Policy – How 111 Games Protects Your Data

01 Overview & Scope

This Privacy Policy applies to all players who register, visit, or interact with the 111 Games platform – whether through the website, the downloadable Android app, or any other access point. It describes how we handle personal information in connection with your use of our services, which include slots, live casino, sports betting, bingo, and all associated account features.

By creating an account on 111 Games, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your information as described here. If you do not agree with any part of this policy, please discontinue use of the platform.

This policy should be read alongside our Terms and Conditions, which govern your use of the platform overall.

02 What Personal Data We Collect

We collect different categories of information depending on how you interact with the platform. Here is a clear breakdown:

We only collect information that is genuinely needed to operate the platform, process transactions, and maintain account security. We do not collect unnecessary data or data unrelated to your use of 111 Games.

03 How We Collect Your Information

Your data comes to us through several different channels:

Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in any promotional activity, you are providing us with information directly. This includes any documents you upload as part of the verification process.

Automatically Collected Data

When you access the 111 Games platform, our systems automatically log certain technical information. This includes your IP address, the type of device you are using, browser version, operating system, pages you visit, and the time and duration of your sessions. This data helps us keep the platform secure and identify technical issues.

From Payment Processors

When you transact through JazzCash, Easypaisa, Raast, bank transfer, or card payment, the payment processor shares a limited set of transaction reference data with us. We do not receive or store your full payment credentials – for example, we never see your full JazzCash PIN or complete card number. Only the reference data needed to confirm and match your transaction reaches our systems.

Cookies & Tracking Technologies

We use cookies and similar technologies to manage sessions, remember your preferences, and analyse platform usage. See Section 7 for full details on how cookies are used and how you can manage them.

04 Why We Use Your Personal Data

Every piece of data we collect has a specific purpose. We do not collect information speculatively. The primary reasons we process your personal data are:

• Account creation and management – to register your account, authenticate your login, and maintain your player profile.
• Processing transactions – to handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Identity verification (KYC) – to confirm that you are who you say you are and that you meet the age requirement of 18 years or older.
• Customer support – to respond to your queries, resolve disputes, and assist with account issues.
• Platform security and fraud prevention – to detect unusual activity, prevent account takeovers, and identify potential abuse of bonuses or payment systems.
• Legal and compliance obligations – to maintain records required under applicable laws and to cooperate with lawful requests from authorities.
• Platform improvement – to understand how players use the platform so we can fix problems, improve performance, and develop features that are actually useful.
• Responsible gaming – to monitor gameplay patterns and intervene proactively where a player may benefit from self-management tools or a cooling-off period.

05 Payment & Financial Data

Because 111 Games processes real-money PKR transactions, financial data handling deserves its own section. When you deposit or withdraw funds, we work with payment processors including JazzCash, Easypaisa, Raast, and bank transfer networks. Here is what you should know:

What We Store

We store transaction references, amounts, timestamps, and the payment method type associated with each transaction. This allows us to match deposits to your account, process withdrawals to the correct destination, and maintain an auditable record of all financial activity on your account.

What We Do Not Store

We do not store your full mobile wallet PIN, complete bank account credentials, or full card numbers. Payment credential data stays with the respective payment processor. Our systems only receive the reference information needed to confirm that a transaction was completed successfully.

Third-Party Payment Ownership

All payment methods used on your account must be registered in your own name. If a payment is received from an account not matching your registered identity, it will be flagged for review and may result in the transaction being reversed and the account suspended pending investigation.

06 Sharing Your Information

111 Games does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Full stop. However, there are limited circumstances where we share data with trusted partners to operate the platform:

Payment Processors

To complete transactions, we share the minimum necessary information with JazzCash, Easypaisa, Raast, and banking partners. These processors operate under their own privacy standards and are contractually required to handle your data securely.

Identity Verification Services

During KYC checks, your identity documents may be processed by third-party verification services. These providers are bound by strict data handling agreements and may not use your information for any purpose other than completing the verification task.

Game Software Providers

Some games on the platform are provided by third-party game studios. These providers may receive anonymous gameplay data (such as bet amounts and game outcomes) for RNG certification and audit purposes. They do not receive your personal identity information.

Legal & Regulatory Disclosures

We may disclose your information to law enforcement or regulatory authorities where we are required to do so by applicable law, or where we believe disclosure is necessary to prevent fraud, protect the safety of players, or comply with a lawful court order or official request.

07 Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit a website. 111 Games uses cookies and similar technologies for the following purposes:

• Essential Cookies – Required for the platform to function. These manage your login session, keep your account secure, and ensure the platform works correctly. You cannot opt out of essential cookies while using the platform.
• Performance Cookies – Help us understand how players navigate the platform so we can identify pages that are slow, confusing, or causing drop-off. These cookies collect anonymised, aggregated data.
• Functional Cookies – Remember your preferences, such as language settings or your last-visited game category, so the platform feels more personal on return visits.
• Analytics Cookies – Used to analyse player behaviour in aggregate so we can improve the platform experience. Data collected by analytics cookies is not linked back to individual identities.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Note that blocking essential cookies will prevent you from logging in or using core platform features. Your device's browser help documentation will explain how to manage cookie preferences for your specific browser.

08 How Long We Keep Your Data

We retain your personal data only for as long as it is needed for the purposes described in this policy. The specific retention periods depend on the type of data:

• Account data – Kept for the lifetime of your active account, plus a defined period after account closure to comply with record-keeping obligations.
• Transaction records – Financial transaction records are retained for a minimum of five years from the date of the transaction, consistent with standard financial record-keeping requirements.
• KYC documents – Identity verification documents are retained for as long as your account is active and for a period after closure as required by applicable regulations.
• Support communications – Live chat transcripts and email correspondence are retained for a defined period to allow us to reference previous interactions when helping you.
• Technical and usage logs – Log data is typically retained for shorter periods and then deleted or anonymised unless needed for an ongoing security investigation.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with your identity.

09 How We Protect Your Data

Protecting your personal information is something we take seriously. 111 Games applies multiple layers of security to safeguard the data we hold:

• Encryption in transit – All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this connection is secure.
• Encrypted storage – Sensitive data, including identity documents and financial records, is stored in encrypted form. Even if storage systems were somehow accessed without authorisation, the data would be unreadable without the decryption keys.
• Access controls – Access to player data within our organisation is restricted to staff who have a specific, legitimate need to access it. All internal access is logged and audited.
• Account authentication – Your account is protected by a password that only you know. We recommend choosing a strong, unique password. Two-factor authentication adds an additional layer of protection where available.
• Fraud monitoring – Automated systems and our security team monitor accounts continuously for signs of unusual access, fraudulent transactions, or potential account compromise.

10 Your Data Rights

As a registered player on 111 Games, you have rights in relation to the personal data we hold about you. Here is a clear summary of those rights and what they mean in practice:

To exercise any of these rights, contact our support team via live chat or by writing to [email protected]. We will respond as promptly as possible. Please note that some requests may require identity verification before we can action them.

11 Minors & Age Verification

111 Games is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required part of the registration process, and additional KYC checks may be triggered at any point to confirm that a player meets the minimum age requirement.

If we discover or have reason to believe that an account is being used by a person under 18, we will immediately suspend the account, investigate, and if confirmed, permanently close it. Any data collected in connection with an underage account will be deleted as part of the account closure process, subject to any legal obligations to retain certain records.

If you are a parent or guardian and have concerns that a minor may have created an account on 111 Games, please contact our support team immediately via live chat so we can investigate and take action.

12 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or in response to updated requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, we will notify registered players via the platform notification system or by email to the address on your account. We recommend checking this page periodically so you are always aware of the current version of our privacy practices.

Continued use of the platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms.

13 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, our team is available 24/7 via live chat inside the platform. For written privacy requests, you can reach us at:

Please include your registered account email and a clear description of your request so we can handle it efficiently. All privacy-related requests are treated with priority.